Updates from the Practice Team

Island Bay Medical Centre is becoming a Health Care Home Practice

Jun 27 2017

Island Bay Medical Centre has always had a patient centred philosophy,  and has strived to provide health care for our patients  which is appropriate, evidence based and as conveniently as we are able.  In becoming a health care home Island Bay Medical Centre are acknowledging that the way we provide health care needs to change in order to continue to provide quality health care in a sustainable way.   

What is a Health Care Home?

The Health Care Home is a model of care centred on a patient’s individual needs. The model enables patients to access same day appointments according to needs, provides extended hours of access and also allows patients to have virtual consultations with GPs via phone, or secure messaging as appropriate.  Patients will also have access to their clinical information through patient portals (Manage My Health). The model involves multi-disciplinary teams which can include not only the general practice team, but hospital specialists and community nursing teams to support patients to maximise their own health.  A key component of this “integrated” health team is that it enables DHBs and Primary Care to work in partnership to achieve the best possible outcomes for patients and the wider community.  The model results in a more comprehensive and cohesive system of health care that is: proactive, responsive and effective, with members of the general practice team being supported  to provide the best possible care enabling  patients to have more control over their healthcare and also to reduce health disparities.

Patients in a Health Care Home can expect:

The Practice to be a nice place to visit. A calm reception area where reception staff can focus completely on patient needs.

Easier access and more choice. Patients can access the Medical Centre online to book appointments, contact their GP or nurse, view lab results and look at their clinical information. This can save patients time and the hassle of a trip to see us in some situations. Patients can also phone, or make an appointment in the usual way and may be able to speak directly to a GP.

Access to care when it is urgently needed. If you phone a Health Care Home practice, you will be able to get an appointment on the same day if it is clinically necessary. At times you will be able to speak directly to a GP about your care before an appointment is made.

More services. Health Care Home Practices are expanding services so that patients can get additional urgent care (such as intravenous antibiotics and management of deep vein blood clots) thereby avoiding unnecessary trips to the Emergency Department for some conditions. 

Better management of ongoing health conditions. Many patients who have ongoing health conditions will find that a Health Care Home makes it easier to plan and manage their health care, and enable them to maintain their quality of life. Practices will work with patients to set goals around health and wellbeing, and plan care to achieve those goals.   A Health Care Home is focused on creating a partnership with patients, ensuring that there is appropriate time with a clinician to manage their health conditions.

Better service at hospital or After Hours. With the use of portals the Hospital and After Hours staff will be able to see patients’ health information, allowing them to provide better and more personalised care.

Health Care Home - Doctor Triage Service

What is Triage?

•You will notice that if you phone for an appointment for the same day you may be told the call will be triaged.

•This means that a doctor or nurse will phone you back to assess your needs, usually within 30 minutes.

•It may be your problem can be solved over the telephone or by a prescription or by seeing a more appropriate person than the doctor.

•If your problem is urgent, and you need to be seen that day, triage ensures that you will be seen. It might even mean you will be seen quicker.

Why is Island Bay Medical Centre making these changes?

•In becoming a Health Care Home we are trying to become more innovative and patient focussed - providing care based on need and more locally if possible.   •We are aware that the demand for appointments is on the increase and the range of services we wish to offer will need to increase.  We understand that there is therefore a need to create more capacity in General Practice.  We need to be able to offer you different ways of communicating with us other than always needing a face to face consultation.  This may be by telephone, email or eventually over the internet.

We are excited about these changes and we thank you for your patience while we develop this service. 

Below is a link to a 16 minute TED talk about Health Care being a team sport  – this may give some insight of what Health Care Home is trying to achieve and the direction that healthcare providers need to take to improve outcomes for patients.

https://ted.com/talks/eric_dishman_health_care_should_be_a_team_sport?utm_source=tedcomshare&utm_medium=email&utm_campaign=tedspread

 

News for May

May 17 2017

BUILDING

Our Medical Centre has had a wonderful new face lift just in time for winter.   Sadly with the weather being so cold, the roof may just have to wait until summer.

CYCLES/BIKES

We now have a bike stand at the back of the building for your use.  If you bike down the drive way you will find the stand by the back fence.

CHARGING

Kindly remember to check our charges/costs for services so there are no surprises.  Costs for services can be found on two of the walls of the practice waiting room and on this website.  Many things that were free of charge some years ago may now have a cost associated to them.

FLU CLINICS

If you have not had your flu injection please free to ring and make enquiries or an appointment.  For some patients this service is free but for others there is a charge of $30.

TRAVEL CLINIC

Our new travel clinic is proving to be very popular.  Check out this website for the pre questionnaire form and costs for this service.

INFLUENZA SEASON IS UPON US

Mar 29 2017

With winter nearly upon us and daylight saving is finishing this weekend  -  A good reminder to all to book for their 'flu injection'.  Phone 04 3837647

Island Bay Medical Centre have the injections available and the nurses have set up special flu clinics.

The cost of our flu injection will be $30 per person - However in many instances the injections maybe free if you are

  • Over 65
  • Diabetic
  • some Respiratory conditions
  • Heart Conditions
  • pregnant women
  • and many others - check when you phone us whether you are eligible.

2017 Key messages from www.influenza.org.nz

  • Around 1 and four New Zealanders are infected with influenza or 'flu' each year.  Many won't feel sick at all, but can still pass it on to others.  Getting an influenza vaccination before winter offers you and others the best protection.
  • Pregnant women and their babies can suffer serious consequences as a result of influenza. A FREE influenza vaccination during any trimester reduces these risks.
  • Older people and those with certain medical conditions are more likely to have medical complications from influenza.  A FREE influenza vaccination reduces these risks.
  • Influenza is a serious illness that can put anyone in hospital or even kill them, including young healthy people.
  • Influenza vaccination is safe, effective and cannot give you 'the flu'

More than 1.2 million New Zealanders have their influenza vaccination each year.  Getting vaccinated each year as early as possible before winter hits us,  gives the best protection

For further information go to the  website www.influenza.org.nz

BOOK YOUR APPOINTMENT NOW!  - phone 04 3837647

 

 

FACELIFT

Mar 08 2017

After 13 plus years of being the colour mustard the Medical Centre is about to receive a Facelift.   All the cracks and crevices are being filled, sanded and undercoated at the moment, in readiness for a new colour.  Watch the spot and see the building grow into a beautiful new fresh space. 

There should be no distribution to our services but please accept our apologies in advance if in the unlikely event there is any inconvenience to anyone.  

Much of the finishing work like windows and the high places will be done in the weekends.

 

 

Exciting New Service - TRAVEL MEDICINE

Feb 21 2017

Island Bay Medical Centre is excited to announce our new Travel Clinic.

Appointments are now available.  On top of normal appointment availability - for your convenience there is  an evening travel clinic available on a Wednesday once per month for those of you that would like to come after work.   Amelia Radford, one of practice nurses will be leading this travel clinic in conjunction with our doctors.  Amelia is well qualified with a post graduate diploma in Travel Medicine.
Our consultations will include information regarding travel safety, health information and if required, vaccinations and medications.

If you are planning an overseas trip and need travel advice or vaccinations please note the following:-

It would also be useful if you could complete a pre travel questionnaire before your appointment. (Questionnaire can be found on the home page by script orders)
It is important that the questionnaire is filled out entirely.

  • If there are multiple family members or friends travelling with you then each person travelling will need to complete their own questionnaire.  As much detail as possible on the forms is essential particularly in regards to how you are travelling, the type of accommodation you are staying in and where you are going within each country (i.e. name the cities or towns you are travelling to).
  • Once you have completed our questionnaire, you can email this to travel@ibmc.co.nz  - Amelia will then review the information, and get in touch with you to book an appointment.  This will usually take about 2 working days, however larger groups or complicated travel plans may take longer.
  • If you have a record or copy of vaccines previously given it is useful for us to know this prior to your appointment, similarly if you have seen another health professional about your upcoming trip, so we know what they may have already arranged for you.  If you have an immunisation booklet for travel vaccines, please bring this with you to your appointments so that we can update it for you ready for travel.
  • If you have a complex medical history you may be required to see your Doctor and Amelia.
    Please note:-  the cost of vaccines if required is additional to the cost of your appointment, however in some circumstances you may not require any vaccinations.
  • Please feel free to contact us with any questions via phone or email regarding prices or concerns.
  • If you are travelling to an area where Yellow Fever is required, you will be advised to attend another clinic.

We look forward to hearing about your travel plans, and assisting you to travel and return safely.

The Day in the Bay

Feb 13 2017
This past weekend was the beginning of the 33rd Island Bay Festival.
Saturday was a magnificent day (some say the best we have had all summer)
The Parade was lined with people waiting and watching for the people and floats to go by and the park was full of families enjoying the sunshine and entertainment.
Sadly Sunday did not fare so well with the weather - although is stayed fine the wind did play a big part in the turn out. The northerly was consistent all day.
The Medical Centre had a stand in the park offering free health advice, blood pressures and blood sugar tests. We also had a well patronised the slip, slop, slap and wrap free sun screen available which was gratefully supplied by the Wellington Cancer Society.
I think the star of our stand was one of the Doctors little vintage Fiat Bambina. We likened this little car to our own health. It is so important to look after our bodies in the same way as the little bambina has been cared for - a well looked after oiled machine. The Doctors, nurses and staff look forward to seeing you all again next year.


Manage My Health

Jan 13 2017
We have sent out a text message to all our patients with mobile phones that are not already using Manage My Health to encourage them to register.
We currently have over 3000 patients using this fantastic service.

Benefits in using Manage My Health are:-

- easy access to making your own appointments on line
- ordering repeat prescriptions,
- look at your test results,
- send and receive messages from your Nurse or Doctor.
- and much more

Please use the Health Care Online tab (see above tab on top right of your screen) to express your interest to register and enjoy a pathway to managing your health.
Unfortunately we cannot give you your activation code via email for privacy reasons which means we require you to call into the Medical Centre to establish your identity.
We open at 8am Monday to Friday and have three late nights per week (Tuesday, Wednesday and Thursday) so please feel free to call in any time or after work if needed. Any further queries feel free to contact our reception team on 04 3837647.

Phone Message not updated

Jan 13 2017
Our sincere apologies to those that rung the medical centre over the Christmas/New Year holiday's and got wrong information.
We updated our opening hours on our website and put a notice on our door and front window but forgot about the answerphone.
In the past the phone always got diverted to After Hours which covered this side things. For 2016/17 there was a change in plan and calls were not to be diverted. Sadly there was an oversight by us about the message on our answerphone. Once again our apologies

Copyright : Compass Health 2017